Customer Service Coordinator - UAE National

Hermès; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading luxury brand seeks a Coordinator National to manage client interactions in Dubai. Responsibilities include addressing client queries related to products, processing returns, and ensuring high service standards. The role is exclusive to UAE Nationals holding a family book, promoting a professional and adaptable approach.

Qualifications

• Good communication and greeting skills.
• Professional approach with a positive attitude.
• Ability to solve problems and make decisions.

Responsibilities

• Handle 100% of client queries via emails, phone, and WhatsApp.
• Ensure requests are closed within the targeted timeframe and with high service quality.
• Follow up on returns and validate exchanges or refunds post quality control.

Skills

Communication

Problem Solving

Teamwork

Adaptability

Job description

• Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
• Cater to 100% of client queries through emails, phone and / or What’s app (product information, product availability, order follow up, delivery, return procedure, claim,
• Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
• Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
• Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

REQUIREMENTS

• Possess good communication and greeting skills.
• Being punctual, flexible, hardworking, responsible and adaptable.
• Have a professional approach and a positive attitude.
• Being a team player.
• Able to solve problems and decision making.
• Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

Coordinator National • Dubai, United Arab Emirates