Customer Service Coordinator

Majid Al Futtaim; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

Majid Al Futtaim is seeking a Customer Service Coordinator to ensure the smooth operation of the Customer Service Information Desk at their mall. The role involves assisting customers, resolving complaints, and maintaining knowledge of mall services. Join a dynamic team dedicated to creating memorable customer experiences.

Benefits

Friendly work environment

Collaborative culture with diverse colleagues

Qualifications

• Minimum of 2 years’ experience in Customer Service.
• Experience in a reputable shopping center or luxury hotel industry.

Responsibilities

• Maintain knowledge of mall services and operations.
• Assist customers at the Information Desk.
• Handle and resolve customer complaints professionally.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Job Title

Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties

Role Summary

The position is responsible for supporting the overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. The main responsibility is the smooth daily operation of the Customer Service Information Desk, ensuring all activities adhere to established processes and procedures, and that services meet high standards to provide an effortless, memorable, and sensory customer experience.

Role Profile

1. Maintain up-to-date knowledge of the AMBU operating assets, including services, amenities, facilities, stores, mall layout, and ongoing/upcoming promotional activities to ensure smooth daily operations of the Customer Service Desks.
2. Ensure the smooth day-to-day operation of the Customer Service Information Desk under the guidance of the Supervisor and Team Leader, following established customer service processes and procedures.
3. Assist customers at the Information Desk by providing clear directions, information on current and upcoming promotional events, answering queries both in person and via phone, and performing other mall-specific duties as assigned.
4. Handle and resolve customer complaints courteously and professionally, following established policies and procedures within the agreed Service Level Agreement.
5. Execute the Gift Card program within the assigned assets, ensuring all payment handling complies with prescribed policies and procedures.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years’ experience in Customer Service within a reputable shopping center, luxury hotel industry in GCC or abroad.

What We Offer

• Join Majid Al Futtaim in creating memorable moments, spreading happiness, and building lasting experiences. With over 27 years of regional leadership, we are proud of our reputation. Join us!
• Work in a friendly environment where positivity and enthusiasm for the future prevail.
• Collaborate with over 45,000 diverse and talented colleagues, guided by our Leadership Model.