Customer Service Coordinator

Majid Al Futtaim; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

An established regional market leader in customer service seeks a Customer Service Coordinator in Dubai. The role includes supporting customer service operations and managing customer inquiries and complaints while ensuring staff are trained and effective. Ideal candidates must have a high school diploma, over 2 years of relevant experience, and be fluent in either Chinese or Russian.

Benefits

Friendly work environment

Opportunity for professional development

Team of over 50,000 diverse colleagues

Qualifications

• 2+ years of work experience in Customer Service in a reputed shopping Centre or luxury Hotel.
• Ability to handle customer complaints with professionalism.
• Strong knowledge of the shopping centre and operational procedures.

Responsibilities

• Support execution of the Customer Service program in a designated MAF Mall.
• Manage and resolve customer inquiries and complaints.
• Ensure smooth operations of the Customer Service Information Desk.

Skills

Fluency in Chinese

Fluency in Russian

Education

High school diploma or equivalent

Job description

JOB TITLE:

Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management UAE

ROLE SUMMARY:

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.

ROLE PROFILE:

1. Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
2. Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
3. Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
4. Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA.
5. Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures

REQUIREMENTS:

• High school diploma or equivalent required
• 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
• A fluent speaker of Chinese or Russian.

WHAT WE OFFER:

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.