Customer Service Coordinator

Herm s; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the luxury retail sector seeks a Customer Service Representative for their call center in Dubai. The role involves managing customer inquiries across multiple channels ensuring high service quality. Successful candidates will demonstrate strong communication skills, adaptability, and a team-oriented attitude, while specializing in product support and issue resolution for products across the UAE, Kuwait, Bahrain, and Doha.

Qualifications

• Good communication and greeting skills.
• Flexibility and reliability.
• Professional approach with a positive attitude.

Responsibilities

• Handle inquiries and respond to client queries via email, phone, and WhatsApp.
• Ensure all requests are resolved within the targeted time frame.
• Follow up on returns and validate exchanges or refunds.

Skills

Communication skills

Problem-solving

Adaptability

Job description

Call centre for Hermes stores in UAE, Kuwait, Bahrain, and Doha.

Cater to 100% of client queries through emails, phone, and WhatsApp (product information, product availability, order follow-up, delivery, return procedure, claim, miscellaneous).

Be thorough in providing information to customers and redirect queries to the appropriate departments (store, management, After Sales) if needed.

Ensure all requests are resolved within the targeted time frame and with the highest quality of service.

Follow up on returns; once quality control is successful, proceed with validation of exchanges or refunds.

Responsibilities

Main Responsibilities

• Handle inquiries for Hermes stores across UAE, Kuwait, Bahrain, and Doha.
• Respond to 100% of client queries via email, phone, and WhatsApp, covering product info, availability, orders, delivery, returns, claims, and miscellaneous topics.
• Provide thorough information and redirect queries to relevant departments when necessary.
• Close all requests within the designated time frame, maintaining high service quality.
• Follow up on returns and validate exchanges or refunds after quality control.

Requirements

• Good communication and greeting skills.
• Punctuality, flexibility, responsibility, and adaptability.
• Professional approach with a positive attitude.
• Team player.
• Problem-solving and decision-making abilities.
• Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

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