Customer Service Coordinator

Jackys Retail L.L.C; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Join a leading electronics retail giant as a Customer Service Coordinator in Dubai. You will manage customer inquiries, develop service policies, and mentor junior staff. The ideal candidate will have a Bachelor's degree, at least 3 years of experience in customer service, and strong communication skills.

Qualifications

• Minimum 3 years in customer service or coordination.
• Bilingual in English and Spanish is desirable.
• Certification in Customer Service Excellence preferred.

Responsibilities

• Manage and resolve customer inquiries efficiently.
• Train and mentor junior staff.
• Develop and implement customer service policies.

Skills

Communication

Problem Solving

Technical Skills

Organizational Skills

Customer Service Excellence

Education

Bachelor's degree in Business Administration

Tools

CRM Software

Microsoft Office Suite

Job description

• Manage and resolve customer inquiries efficiently, ensuring a high level of satisfaction and prompt responses.
• Coordinate with various departments to streamline service processes and enhance customer experience.
• Monitor customer feedback and implement necessary changes to improve service delivery.
• Maintain accurate records of customer interactions and transactions for future reference and analysis.
• Train and mentor junior staff to uphold service standards and foster a collaborative environment.
• Develop and implement customer service policies and procedures to ensure consistency in service.
• Analyze service metrics to identify trends and propose actionable improvements.
• Assist in the development of customer service training materials tailored to team needs.
• Act as the primary point of contact for escalated customer issues, ensuring timely resolutions.
• Stay updated on product knowledge and industry trends to provide informed support to customers.

Desired Candidate Profile

• A minimum of 3 years of experience in customer service or coordination roles, showcasing a proven track record.
• Bachelor's degree in Business Administration or a related field, demonstrating foundational knowledge in customer service principles.
• Certification in Customer Service Excellence or similar credentials, highlighting commitment to professional development.
• Experience in a fast-paced environment, particularly in retail or technology sectors, indicating adaptability.
• Bilingual proficiency in English and Spanish (or other languages), enhancing communication with diverse customer bases.
• Strong technical skills, including proficiency in CRM software and Microsoft Office Suite, for efficient task execution.
• Exceptional communication skills, both verbal and written, facilitating clear and effective customer interactions.
• Demonstrated problem-solving abilities, allowing for quick, effective resolutions to customer concerns.
• Strong organizational skills, capable of managing multiple tasks and prioritizing effectively in a dynamic setting.
• A positive attitude and resilience, reflecting the ability to handle challenging situations with grace and professionalism.

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Electronics retail giant, Jacky's, has over four decades of worldwide operations. From its humble beginnings in Hong Kong in 1970, Jacky’s Group of Companies has come a long way to become one of the leading international traders in electronics and general merchandise in the Middle East, Africa, South Asia and the Far East.Jacky’s ability to adapt to the needs of the changing times is an important factor that contributes to its success. The company manifests its acumen and will to take vital decisions during critical occasions; its progression from wholesale to retail; the expansion from single to multiple retail outlets; acquisition of distributor rights for important international brands; entry at the right time into potential markets in the Gulf, Africa and Asian subcontinent; and the evolution of Jacky’s as a brand to reckon with.

Jackys Retail L.L.C

Electronics retail giant, Jacky's, has over four decades of worldwide operations. From its humble beginnings in Hong Kong in 1970, Jacky’s Group of Companies has come a long way to become one of the leading international traders in electronics and general merchandise in the Middle East, Africa, South Asia and the Far East.Jacky’s ability to adapt to the needs of the changing times is an important factor that contributes to its success. The company manifests its acumen and will to take vital decisions during critical occasions; its progression from wholesale to retail; the expansion from single to multiple retail outlets; acquisition of distributor rights for important international brands; entry at the right time into potential markets in the Gulf, Africa and Asian subcontinent; and the evolution of Jacky’s as a brand to reckon with.

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Naresh Moolchandani Moolchandani - HR

Suite 03A, Level 1 , The Curve BUilding, Sheikh Zayad Road, Dubai 13745, Dubai, United Arab Emirates (UAE)

https://www.jackys.com