Customer Service Coordinator

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are currently seeking a highly organized and proactive Customer Service Coordinator to join our team. This role is crucial in ensuring a seamless experience for our clients by acting as the central point of contact between customers and internal departments. The ideal candidate will have a customer-centric mindset, strong communication abilities, and a commitment to resolving issues efficiently and professionally. If you enjoy being part of a dynamic environment and thrive on managing multiple responsibilities with a focus on service excellence, we encourage you to apply.

Responsibilities:

1. Serve as the primary liaison between customers and various internal teams, ensuring clear and timely communication.
2. Handle customer inquiries, complaints, and feedback, providing accurate solutions and maintaining a high standard of customer satisfaction.
3. Coordinate order processing, delivery tracking, and service follow-ups to ensure timely and accurate execution.
4. Maintain detailed records of customer interactions, transactions, and service issues to support continuous improvement.
5. Collaborate with the sales and operations departments to ensure alignment on client needs and expectations.
6. Proactively identify recurring issues or areas for process improvement and provide recommendations for resolution.
7. Assist in creating and updating customer service procedures and documentation.
8. Participate in training sessions and team meetings to stay updated on products, services, and company policies.

Requirements:

1. Proven experience in a customer service or client coordination role, preferably within a fast-paced or client-facing industry.
2. Excellent interpersonal and communication skills, both verbal and written, with a professional and empathetic tone.
3. Strong organizational and time management abilities, capable of handling multiple tasks and prioritizing effectively.
4. Familiarity with CRM systems and customer service software is preferred.
5. Ability to work independently and as part of a team, maintaining a positive and adaptable attitude.
6. High attention to detail and accuracy in record-keeping and communication.
7. A diploma or bachelor's degree in business administration, communications, or a related field is desirable.