Customer Service Coordinator

Job Responsibilities

• Schedules customers’ service appointments requests & shares with service advisors for effective & efficient customer service.
  
• Attends to customers upon arrival in the reception area & greets them with a smile as part of customer care steps.
  
• Inspects customers’ vehicles (scratches, dents, or any remarks) in their presence to fill the checklist sheet, which shall be acknowledged & signed by the customer.
  
• Performs some clerical work for service advisors to utilize their time serving more customers effectively.
  
• Attends Service Advisors’ training programs to improve skills & competencies.
  
• Acts as a service advisor whenever there is a shortfall at reception.
  

Requirements

• Proficiency in MS Office (Word, Excel, Outlook)
  
• 2-3 years of experience in the automotive service department
  
• Experience with ERP systems or Autoline (preferred)
  
• Ability to analyze data and prepare daily operational control reports
  
• Smart appearance
  
• Excellent communication skills in English (additional Arabic language is preferred)
  

Benefits

• Travel Ticket
  
• Paid Leave
  
• Medical Insurance
  
• T&C Applied as per group policy