Customer Service Associate | Retail | Marks & Spencer | UAE

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Associate in Dubai. The successful candidate will focus on generating sales and delivering an exceptional customer experience while adhering to store standards. With a friendly demeanor and the ability to work effectively in a team, you will meet weekly sales targets and uphold the company’s values of respect, integrity, collaboration, and excellence.

Qualifications

• 4-5 years of experience in the fashion industry.
• Proven ability to achieve goals.
• Good personality and communication skills.
• Excellent relationship skills and accountability.

Responsibilities

• Maintain a clean and organized environment by adhering to store standards.
• Meet or exceed weekly sales targets.
• Provide efficient service at the cash wrap and promote products.

Skills

Friendly and engaging personality

Good verbal communication skills

Ability to stand for at least 8 hours

Confident and physically fit

Experience in stock replenishment

Education

High School diploma

Bachelor’s preferred

Job description

Job Requisition ID: 170740

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the Role

The Customer Service Associate is responsible for generating sales, delivering a positive customer experience, and performing operational duties as assigned by the store management team (e.g., housekeeping, visual presentation standards).

What You Will Do

Description of Accountability:

• Maintain a clean and organized environment by adhering to store standards and cleanliness.
• Participate in and attend all store meetings and related functions.
• Represent a positive attitude towards merchandise, the brand, and the company.
• Participate in all inventory counts.
• Complete other duties as assigned by store management.
• Meet or exceed weekly sales targets.
• Complete all duties satisfactorily as assigned by management.
• Be punctual and adhere to the work schedule.
• Work flexibly with peers and management to accomplish duties.
• Follow M&S Policies and Procedures.
• Perform housekeeping duties as required.
• Create a positive first impression through energetic attitude and adherence to dress code.
• Greet customers immediately upon entry with a smile and sincere greeting.
• Provide current and relevant information to customers.
• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and promote products.
• Provide efficient service at the cash wrap, offer gift cards, and capture customer information.
• Sincerely thank customers as they exit and invite them back.

Required Skills for Success

• Friendly and engaging personality, comfortable working with the public.
• Good verbal communication skills.
• Ability to stand for at least 8 hours.
• Confident, helpful, polite, and physically fit.
• Experience in stock replenishment.

Qualifications

• High School diploma (Bachelor’s preferred).
• 4-5 years of experience in the fashion industry.
• Proven ability to achieve goals.
• Good personality and communication skills.
• Excellent relationship skills and accountability.

We aim to provide excellent service, and your effort can help ensure a five-star candidate experience from start to finish.

Before you click "apply": Please review the job description carefully to confidently demonstrate why this opportunity is right for you. Take the time to craft a personalized CV to enhance your visibility. Our global Talent Acquisition team is dedicated to making the best matches between talent and opportunities, considering skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We are committed to transparency throughout the application process and aim to review and respond to every application.