Customer Service Associate | Retail | Marks & Spencer | UAE

Al Futtaim Private Company (LLC); Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Associate to enhance the shopping experience. This role involves maintaining store standards, engaging with customers, and driving sales. The ideal candidate will possess a friendly demeanor, be physically fit, and have a proven track record in the fashion industry. If you thrive in a fast-paced environment and enjoy helping others, this is an exciting opportunity to contribute to a vibrant team and make a positive impact on customer satisfaction.

Qualifications

• 4-5 years’ experience in the Fashion industry.
• Proven ability to achieve sales goals and maintain store standards.

Responsibilities

• Maintain cleanliness and organization of the store environment.
• Meet or exceed weekly sales targets while providing excellent customer service.

Skills

Friendly and engaging personality

Ability to stand for a minimum of 8 hours

Good relationship skills

Confident and helpful

Physically fit

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

What you will do:

Description of Accountability:

1. Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
2. Participates in and attends all store meetings and other related functions.
3. Represents a positive attitude toward the merchandise, the brand and the company.
4. Participates in all inventories.
5. Assumes and completes other duties as assigned by store management.
6. Meets or exceeds weekly sales targets.
7. Satisfactorily completes all duties as assigned by management.
8. Is punctual and adheres to designated work schedule.
9. Is flexible and works well with peers and management to accomplish duties.
10. Follows M&S Policies and Procedures 100%.
11. Performs housekeeping duties as required.
12. Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
13. Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
14. Provides customers with current relevant information.
15. Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product.
16. Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
17. Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.

Desired Candidate Profile

Required Skills to be successful:

1. The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
2. Ability to stand for a minimum of 8 hours.
3. Confident, helpful and polite and be physically fit.

What equips you for the role:

1. High School (Bachelor Preferred).
2. 4-5 years’ experience in the Fashion industry.
3. Proven ability to achieve goals.
4. Good Personality.
5. Excellent relationship skills.
6. Accountability.