Customer Service Associate

instashop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.

Primary Responsibilities

1. To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners.
2. Handle inbound and outbound calls with our customers to ensure the highest quality assurance standards of our service are being met.
3. To support our partners technically when required ensuring that all our technical solutions in the shops work properly (tablets, speakers).
4. To provide the operations and business development teams with concise reports regarding the quality of orders highlighting areas of improvement.
5. To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes.
6. To keep the shops employees' schedules updated & manage InstaShop's delivery fleet.
7. To provide support for the team on daily subtasks & projects to identify your next area of growth.
8. To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service.

Requirements

1. Structured thinking & organizational skills.
2. Be responsible & efficient.
3. Self-motivated with demonstrated flexibility and adaptability in intense situations.
4. Strong oral, written and verbal communication skills in English.
5. Commercial awareness.
6. Early graduate with a Business background.
7. Basic knowledge of relevant IT systems.