Customer Service Associate

One GCC; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Customer Service Representative to enhance customer satisfaction through effective communication and problem-solving. In this role, you will respond to inquiries across various channels, process transactions, and maintain detailed records. Your ability to remain calm under pressure and work collaboratively with internal teams will be key to your success. Join a dynamic environment where your contributions directly impact service quality and customer experiences. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Min 1 year of experience in a customer-facing role.
• Strong verbal and written communication skills in English.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Collaborate with internal teams to resolve customer issues.

Skills

Verbal Communication

Written Communication

Problem-Solving

Organizational Skills

Customer Service

Education

High School Diploma

Bachelor’s Degree

Tools

CRM Software

Zendesk

Freshdesk

Microsoft Office

Job description

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. • Identify and assess customers' needs to achieve satisfaction. • Resolve customer issues efficiently while maintaining a positive attitude and company tone. • Process orders, returns, refunds, and other transactions as required. • Maintain detailed records of customer interactions and update CRM systems. • Collaborate with internal teams (sales, operations, technical) to ensure fast resolution of issues. • Provide accurate, valid, and complete information by using the right tools and resources. • Follow communication procedures, guidelines, and policies. • Contribute to continuous improvement of service quality through customer feedback.

• High school diploma or Bachelor’s degree preferred. • Min 1 year of experience in a customer-facing role (call center, retail, support desk, etc.). • Strong verbal and written communication skills in English (Arabic is a plus). • Ability to remain calm and empathetic in high-pressure situations. • Proficiency with CRM software, helpdesk tools (e.g., Zendesk, Freshdesk), or Microsoft Office. • Strong problem-solving and organizational skills.