Customer Service Assistant - MMI Retail

MMI - Maritime and Mercantile International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading company specializing in retail, where you will provide exceptional customer service, manage stock, and promote products. This role is perfect for individuals eager to learn and grow within the hospitality industry, offering a supportive environment with flexible working hours.

Qualifications

• 1-2 years’ experience in retail or customer service.
• Experience in cash handling & POS system.
• Ability to handle customer complaints and work under pressure.

Responsibilities

• Provide exceptional customer service and assist shoppers.
• Replenish shelves and organize the store.
• Promote products and help meet sales targets.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Organization

Education

High School Diploma or Equivalent

Tools

POS System

Job description

About Us:

Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our dedication to innovation, quality, and exceptional customer experiences.

Role Purpose:

To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment, ensuring a high standard of customer satisfaction and contributing to overall sales performance.

Key Responsibilities:

• Create a welcoming atmosphere for customers, assist with product inquiries, and provide recommendations to enhance the shopping experience.
• Promote products and upsell when appropriate to help meet store sales targets.
• Replenish shelves, organize displays, and ensure products are correctly priced and labeled.
• Maintain a tidy, safe, and welcoming environment by regularly cleaning and organizing the store.
• Assist in stock counts & inventory and help with receiving and unpacking new stock.
• Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growth.
• Collaborate with teammates to ensure smooth store operations and success.

Required Qualifications & Experience:

• High School Diploma or Equivalent
• 1-2 years’ experience in retail or customer service
• Must have experience in cash handling & POS system
• Ability to handle customer complaints and work under pressure

What We're Looking For:

• Enthusiastic and reliable individuals eager to contribute to a supportive work environment.
• Excellent communication skills and a passion for exceptional customer service.
• Proactive, organized, and eager to contribute to driving store sales.
• Value teamwork and are dedicated to creating a positive and supportive workplace.
• Ability to work flexible hours, including evenings, weekends, & holidays.

Why Join Us:

By joining our team, we believe in more than just great food and service – we believe in great people. Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that values honesty, excellence, respect, and opportunity.

If you’re ready to be part of something exciting – where every day brings new experiences, we’d love to hear from you! Apply now and take the first step in your journey with us.

How To Apply:

Click on the "Apply" button above.