Customer Service Assistant - MMI Retail

About Us:

Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates over 300 food and beverage outlets globally, featuring brands like Costa Coffee UAE and Pret A Manger. MMI specializes in beverage distribution and retail, leveraging an extensive network to deliver quality products and services. Together, ELR and MMI focus on innovation, quality, and exceptional customer experiences.

Role Purpose:

To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean, organized environment to ensure high customer satisfaction and contribute to overall sales performance.

Key Responsibilities:

• Create a welcoming atmosphere for customers, assist with product inquiries, and provide recommendations to enhance the shopping experience.
• Promote products and upsell when appropriate to help meet store sales targets.
• Replenish shelves, organize displays, and ensure products are correctly priced and labeled.
• Maintain a tidy, safe, and welcoming environment by regularly cleaning and organizing the store.
• Assist in stock counts, inventory management, and help with receiving and unpacking new stock.
• Attend training sessions to expand your product knowledge and skills, supporting personal development and store growth.
• Collaborate with teammates to ensure smooth store operations and success.

Required Qualifications & Experience:

• Experience in cash handling and POS systems.
• High School Diploma or equivalent.
• 1-2 years’ experience in retail or customer service.
• Ability to handle customer complaints and work under pressure.
• Merchandising and visual display skills may be a plus.

What We’re Looking For:

• Enthusiastic and reliable individuals eager to contribute to a supportive work environment.
• Excellent communication skills and a passion for exceptional customer service.
• Proactive, organized, and eager to help drive store sales.
• Value teamwork and are dedicated to creating a positive workplace.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Why Join Us:

By joining our team, you become part of more than just a company — you become part of a community that values honesty, excellence, respect, and opportunity. Whether starting your career or seeking growth in hospitality, we offer a supportive environment to learn, grow, and succeed.

If you’re ready for an exciting journey with new experiences every day, we’d love to hear from you! Apply now and take the first step in your career with us.

How to Apply:

Click the Apply button above.