Customer Service Assistant Manager

RTC-1 Employment Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality & leisure group in Dubai is seeking an Assistant Manager for Customer Service. This key role involves overseeing operations, coaching team members, and enhancing service delivery. Candidates should have a relevant degree, at least 3 years of experience in customer service, and proficiency with customer service tools.

Benefits

Duty meals included

Qualifications

• Bachelor’s degree required.
• At least 3 years of customer service experience required, with supervisory experience of 1-2 years.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Oversee daily operations, ensuring exceptional service delivery.
• Track KPIs and generate reports for service improvement.
• Conduct coaching sessions for team improvement.

Skills

Customer Service

Coaching

Communication

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Hubspot

Zendesk

Salesforce

Job description

Position Title: Assistant Manager - Customer Service Employment Type: Full Time Salary: up to 12K AED plus duty meals Job Location: Dubai, UAE About the Client: A top-tier hospitality & leisure group known for its exquisite offerings and unmatched service. Job Description: • Responsible for overseeing daily operations, ensuring exceptional service delivery, coaching team members, and maintaining high standards through effective processes and documentation. • Ensure customer inquiries and issues are handled promptly, professionally, and in accordance with company standards. • Track key performance indicators (KPIs) such as CSAT, First Response Time, First Contact Resolution, and NPS and generate and analyze reports to identify trends, service gaps, and improvement opportunities. • Conduct coaching sessions to improve communication, product knowledge, and problem-solving skills.

• Open to Filipino nationals, from 40 years and below and must be fluent in English; Arabic is an added advantage. • Bachelor’s degree in Business, Communications, or related field. • At least 3 years of customer service experience, with 1–2 years in a supervisory or lead role. • Proficiency with customer service tools (e.g., Hubspot, Zendesk, Salesforce) and documentation platforms (e.g., Confluence, Google Docs, SharePoint).