Customer Service Assistant

MMI - Maritime and Mercantile International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai seeks a customer service representative to assist shoppers, manage stock, and ensure a neat store environment. The ideal candidate will bring experience in cash handling and a strong focus on customer satisfaction. This role offers a supportive atmosphere where you can grow and thrive in the team.

Qualifications

• 1-2 years experience in retail or customer service.
• Experience with POS systems.

Responsibilities

• Assist shoppers and provide product information.
• Replenish stock and maintain store cleanliness.
• Promote products and upsell when appropriate.

Skills

Cash handling experience

Excellent communication skills

Ability to handle customer complaints

Merchandising skills

Education

High School Diploma or Equivalent

Job description

About Us:

Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specialises in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.

What’s the purpose of this role:

To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organised environment ensuring a high standard of customer satisfaction and contributing to overall sales performance.

What will you be doing:

• Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience.
• Promote products and upsell when appropriate to help meet store sales targets.
• Replenish shelves, organise displays and ensure products are correctly priced and labelled.
• Maintain a tidy, safe and welcoming environment by regularly cleaning and organising the store.
• Assist in stock counts & inventory and help with receiving and unpacking new stock.
• Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growth.
• Collaborate with your teammates to ensure smooth store operations and success.

What we are looking for:

• Must have experience in cash handling & POS system
• High School Diploma or Equivalent
• 1-2 years’ experience in retail or customer service
• Ability to handle customer complaints and work under pressure
• Merchandising and visual display skills may be a plus

What makes you a great fit:

• Enthusiastic and reliable individuals, eager to contribute to a supportive work environment.
• Excellent communication skills and a passion for exceptional customer service.
• Proactive, organised, and eager to contribute to driving store sales.
• Value teamwork and dedicated to creating a positive and supportive workplace.
• Ability to work on a flexible hour, including evenings, weekends, & holidays.

Why Join Us:

By joining our team, we believe in more than just great food and service – we believe in great people. Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that value, Honesty, Excellence, Respect and Opportunity.

If you’re ready to be part of something exciting – where every day brings new experience, we’d love to hear from you! Apply now and take the first step in your journey with us.

How to apply

Click the Apply button above