Customer Service and Sales Advisor

WILHELMSEN SHIPS SERVICE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading maritime company is seeking a Customer Service and Sales Advisor to enhance customer relationships and drive sales growth. The ideal candidate will possess relevant education and experience in customer service, with a strong focus on the shipping industry. This role offers a dynamic work environment and opportunities for career development, supported by a generous benefits package.

Benefits

Generous benefits package

Career development opportunities

Work-life balance

Qualifications

• Fluent in English, both in writing and speaking.
• Interest/experience in the shipping industry and marine products.
• Ability to turn opportunities into sales growth.

Responsibilities

• Work closely with customers, understanding their needs.
• Ensure timely and accurate order management.
• Proactively identify and follow up on open quotes.

Skills

Customer-focused

Communication

Sales skills

Analytical skills

Digital savviness

Education

Relevant education

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Would you like to be part of a truly global team that connects supply chain operations to some of the most important players in the maritime industry?

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore, and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

Wilhelmsen Ships Service (WSS) is looking for a Customer Service and Sales Advisor.

The position:

The overall purpose of the role is to ensure excellent customer service experience and grow sales.

To build strong and sustainable relationships with customers and act as a trustworthy advisor, delivering excellent customer service. To be the customer’s key point of contact in WSS Customer Service, adding value and advising them on which products to buy, why, when, and where.

Required experience and skills:

Relevant education and/or relevant work experience

Fluent in English, both in writing and speaking

Interest/experience in the shipping industry and marine products

Customer-focused with the ability to understand and react/adapt to customer needs, and with the ability to turn opportunities into sales growth.

Excellent interaction, networking, and communication skills: establishing good relationships with customers and colleagues

Solid commercial understanding and sales skills, with a professional and proactive attitude

Growth mindset: having a can-do attitude, looking for solutions to challenges.

Quickly adapts to changing circumstances, accepts new ideas and change initiatives

Curious and enthusiastic to learn and develop, and able to put learning into practice.

Eager to share knowledge to increase team competence.

Good analytical skills and attention to detail. Ability to act on data-driven insights.

Proficiency with digital tools (digital interest and savviness).

Excellent organizing and execution skills: delivering quality customer sales and service by planning ahead, working systematically, following directions and procedures, and focusing on customer satisfaction.

Main responsibilities:

Work closely with customers, understanding and supporting decision-makers' needs, and being their main contact in Customer Service.

Keep customers informed of changes in order delivery status, surcharges, and other relevant information.

Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues.

Proactively identify, plan, and follow up on open quotes to convert them into orders.

Utilize tools and knowledge about the customer to leverage insights, adding value and increasing sales growth.

Follow up on quotes and other contacts to capture leads in cooperation with Sales.

Actively promote sales campaigns, promotions, and initiatives to customers.

Process high-value and pre-defined inquiries and orders as per global processes and targets.

Support Sales in preparing Business Reviews, providing operational insights, and explaining insights directly to customers when appropriate.

Collaborate across functions to fulfill customer needs efficiently.

Visit customers in collaboration with Sales (KAMs, TSMs, and TSBs).

What we offer:

Wilhelmsen offers a culture of strong leadership, career development, work-life balance, and a challenging yet stimulating job. We also provide a generous, tailored benefits package specific to your Wilhelmsen HUB.

If you see yourself in this role, please let us know why you are our ideal Customer Service and Sales Advisor.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify employer credentials. We do NOT endorse requests for money payments or sharing personal/bank details. For security advice, visit our site. Suspected fraud should be reported to [e-mail].