Customer Service Agent (UAE Nationals only)

Johnson Controls; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a customer service representative to join their dynamic team. This role offers the chance to provide exceptional service to both internal and external customers while collaborating closely with various departments. You'll be involved in processing customer orders, addressing complaints, and enhancing overall customer experience. The company values local talent and offers unique opportunities for personal and professional growth in a supportive environment. If you're passionate about customer service and eager to develop your skills, this is the perfect opportunity for you.

Qualifications

• Fluent in English with strong customer orientation.
• Previous experience in customer service is an advantage.

Responsibilities

• Assist with customer requests including order bookings and complaints.
• Collaborate with sales and logistics for smooth operations.

Skills

Customer Service

Communication Skills

Attention to Detail

Team Collaboration

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

MS Office

Job description

What you will do
Provide exceptional customer service for both internal and external customers by:

1. Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
2. Securing the best supply solutions tailored to meet customer needs
3. Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
4. Continuously improving our internal processes and enhancing the daily experience of our customers

How you will do it

1. Sales Order Procedure:
   Process customer purchase orders and create sales orders
   Work in partnership with sales representatives
   Act as the primary contact for customers, identifying their needs and nurturing strong relationships
   Ensure the best supply solutions are provided to customers
2. Purchase Order Requisitions: (for specific business units only)
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process

What you can learn

1. A variety of soft skills related to customer service
2. Master communication techniques
3. Excel mentored training sessions
4. Opportunities for personal and professional development through our programs

What we look for

1. High school diploma or higher
2. Fluent in English
3. Proficient in MS Office (intermediate level)
4. Strong customer orientation with keen attention to detail
5. A collaborative team player
6. Previous experience in customer service is an advantage

Join us at JCI and be a part of a dynamic team where your skills and contributions matter! As a UAE National, you will have unique opportunities to grow and develop your career in a supportive environment that values local talent.