Customer Service Agent/Representative (Khaleeji Arabic Speaking)

MINIMALIST; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Agent, where you will be the face of the brand, ensuring customer satisfaction through effective complaint management and sales support. This role offers the chance to work in a dynamic environment, focusing on enhancing customer experiences and driving sales. With a commitment to quality and growth, this innovative firm provides competitive salaries, health benefits, and opportunities for personal development. If you are passionate about customer service and eager to contribute to a thriving team, this position is perfect for you.

Benefits

Competitive salary with performance-based incentives

UAE visa and permits

Health insurance

Annual flight ticket allowances

Growth and long-term development opportunities

Qualifications

• 1-2 years of experience in Sales, Marketing, or Customer Representation.
• Outstanding communication skills in Khaleeji Arabic and English.

Responsibilities

• Manage customer complaints and escalate when necessary.
• Follow up on customer queries and shipments.
• Engage in abandoned cart sales and finalize purchases.

Skills

Customer Service

Sales

Marketing

Communication Skills

Social Media Management

Education

Bachelor's Degree

Tools

Monday.com

Job description

About Us

Minimalist.ae is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With two stores now open in the UAE, we focus on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal. Minimalist believes in simplicity and uses only the finest materials to produce beautiful and durable items, combining elegant design with excellent quality.

The Role

The Customer Service Agent/Representative functions as the face of Minimalist to customers and ensures that customer queries and concerns are solved in a professional and timely manner.

Responsibilities

• Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management).
• Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly).
• Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase).
• Inbound sales (Calling customers who have started but not completed their purchase, enquiring about possible reasons, finalizing purchase).

Requirements

• At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
• Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.
• Ideally a Bachelor's degree.
• Outstanding communication skills (verbal & written) in Khaleeji Arabic.
• Outstanding communication skills (verbal & written) in English.

What we offer

• Competitive salary with performance-based incentives;
• UAE visa and permits;
• Health insurance;
• Annual flight ticket allowances
• Growth and long-term development opportunities;
• Long-term perspective in a rapidly expanding, future-oriented organization;
• An engaging and challenging work environment with a motivated & professional team of specialists.