Customer Service Agent, French Speakers

Rocket Lab; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury service platform in Dubai is seeking customer service professionals to enhance passenger experiences. Responsibilities include delivering outstanding service, resolving issues promptly, and maintaining high satisfaction levels. Candidates should be fluent in English and French and have a background in luxury customer service.

Benefits

Private health insurance

Monthly credit for journeys with Wheely

Professional development subsidies

Lunch allowance

Best-in-class equipment

Qualifications

• Experience in a customer-facing role in the luxury service industry.
• Ability to thrive in a fast-paced contact center environment.
• Flexibility for shift work including nights and weekends.

Responsibilities

• Deliver high levels of customer service across calls, chats, and emails.
• Investigate and resolve customer and chauffeur issues efficiently.
• Protect customer's time by adhering to SLAs.

Skills

Interpersonal skills

Communication skills

Technical proficiency

Customer service passion

Fluency in English

Fluency in French

Job description

Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.

About the role

Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.

A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.

What you will be doing

• Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
• Protect our customer's time by adhering to operational SLAs
• Provide exceptional customer service by adhering to our rigorous luxury communication standards
• Maintain customer satisfaction targets
• Investigate and resolve customer and chauffeur issues quickly and efficiently
• Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
• Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements

Must-have:

• Passion for exceptional customer service
• Experience in a customer-facing role in the luxury service industry
• Excellent interpersonal and communication skills
• The ability to thrive in a fast-paced high volume contact center
• Fluency in both spoken and written English & French
• Flexibility, to be able to do shift work including nights and weekends, in the office
• Technically proficient

Nice to have:

• Additional languages- German, Spanish, Arabic, Chinese
• Experience in a call centre

What we Offer

• Competitive salary of AED 9,000 per month
• Monthly credit for journeys with Wheely
• Private health insurance
• Professional development subsidies
• Lunch allowance
• Best-in-class equipment

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice