Customer Service Agent (Emiratization)

Unilabs Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Dubai seeks a responsible individual for a customer service role. Candidates should have a Bachelor's degree and 2-3 years of relevant experience. Responsibilities include answering telephones, assisting clients, and resolving issues in a fast-paced environment. UAE Nationals with a family book will only be considered.

Qualifications

• 2-3 years of experience in Customer Service or medical setting.
• Experience of working in a fast-paced environment.
• Language Preference: English/Arabic is a plus.

Responsibilities

• Answer telephones, chats, and emails.
• Assist patients and clients with questions and complaints.
• Resolve internal laboratory specimen problems.
• Act as a liaison between customers and the laboratory.

Skills

Excellent verbal communication

Interpersonal skills

Proficiency in Microsoft Office

CRM and helpdesk software

Ability to work in a team environment

Time management

Multi-tasking and prioritization

Education

Bachelor's or Graduate's Degree in business or computer science

Job description

The ideal candidate will be responsible for all the below work such as-

Main Responsibilities

Performs functions which include: answering telephones, chats and emails, provide results via mail, assists patients and clients with questions and/or complaints, resolves internal laboratory specimen problems, acts as a liaison between customers and the laboratory to promote increased customer satisfaction with laboratory services by both successfully answering inquiries/resolving problems and by presenting a positive professional image.

Experience

1) Bachelor's or Graduate's Degree in business, computer science, or equivalent experience – medical background is preferable.

2) 2-3 years of experience in the field of Customer Service, Medical Coding, or medical setting environment.

3) Excellent verbal communication and interpersonal skills.

4) Proficiency in Microsoft Office, CRM and helpdesk software.

5) Experience in customer service will be appreciated.

6) Ability to work in a team environment.

7) Experience of working in a fast-paced environment.

8) Language Preference-English/Arabic is a plus.

9) Capability to multi-task, prioritize, and manage time effectively.

10) Availability to work evenings, weekends, and public holidays in rotational shifts.

11) UAE Nationals with a family book will only be considered.