Customer Service Agent

Valtrans; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading transportation services provider in the UAE is seeking a dedicated Customer Service Agent fluent in Chinese. Your role will be to deliver exceptional customer service, assist with inquiries, and ensure a smooth parking experience. Ideal candidates will have strong problem-solving skills and prior customer service experience. This position offers an opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Fluent in Chinese and proficient in English.
• Excellent communication and interpersonal skills.
• Previous experience in customer service preferred.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Assist customers with bookings and payments.
• Communicate effectively with Chinese-speaking customers.

Skills

Fluency in Chinese

Proficiency in English

Excellent communication skills

Strong problem-solving skills

Job description

The Role

We are seeking a dedicated and proactive Customer Service Agent fluent in Chinese to join our dynamic parking management team in the UAE. The ideal candidate will play a vital role in delivering exceptional customer service, resolving inquiries efficiently, and ensuring a smooth parking experience for our valued clients.

Responsibilities

• Handle customer inquiries and provide accurate information regarding parking services.
• Assist customers with booking, payments, and resolving issues in a timely manner.
• Communicate effectively with Chinese-speaking customers to address their needs and concerns.
• Coordinate with other team members to ensure seamless service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction and parking service efficiency.

Requirements

• Fluent in Chinese and proficient in English.
• Excellent communication and interpersonal skills.
• Previous experience in customer service, preferably in parking management or related industries.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and patience when dealing with customer concerns.
• Familiarity with UAE culture and customer service expectations is a plus.

About the Company

Valtrans Transportation Systems and Services has been meeting the need for innovative and efficient transportation services solutions since 2003. We are the first company in the Gulf region to integrate network transportation solutions with hospitality. Through a combination of clear-cut approaches and sophisticated technology, we deliver exceptional services to our clients, putting customer service at the forefront of everything we do, which sets us apart from our competitors, enabling the rapid growth of our company. Our client list continues to grow, and includes international airports, malls, private hotels and some of the most prestigious hotels in the United Arab Emirates. Our core aim is to deliver the best and most reliable transportation systems to keep our customers organisations running smoothly and efficiently.