Customer Service Agent

Technest Support Center; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service firm in Dubai seeks a CUSTOMER SERVICE AGENT who is proficient in Japanese, Vietnamese, Korean, or Thai. The ideal candidate will have excellent communication skills and strong negotiation abilities. This role involves handling calls professionally and meeting performance targets. Benefits include competitive salary and career growth opportunities in a multicultural environment.

Benefits

Full training

Competitive salary + performance-based commissions

Friendly and supportive team environment

Opportunity for career growth

Multicultural workplace

Qualifications

• Native or professional proficiency in Japanese, Vietnamese, Korean, or Thai.
• Excellent communication and interpersonal skills.
• Strong negotiation abilities.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Communicate clearly and confidently in your native or professional language.
• Meet or exceed daily calls and performance targets.

Skills

Native or Professional Proficiency in Japanese

Native or Professional Proficiency in Vietnamese

Native or Professional Proficiency in Korean

Native or Professional Proficiency in Thai

Excellent communication skills

Strong negotiation abilities

Job description

Overview

The Role

We are looking for highly motivated, dynamic, proactive and customer focused, CUSTOMER SERVICE AGENT with native or professional proficiency in one or more of the following languages: JAPANESE, KOREAN, VIETNAMESE and THAI. The ideal candidates will have excellent communication skills, a positive attitude and the ability to negotiate effectively to ensure a high level of customer satisfaction.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Communicate clearly and confidently in your native or professional language.
• Meet or exceed daily calls and performance targets.

Benefits

• Full training
• Competitive salary + performance-based commissions.
• Friendly and supportive team environment.
• Opportunity for career growth.
• Multicultural workplace.
• Working hours 8 hours per day / Saturday and Sundays off.

Requirements

• Native or Professional Proficiency in JAPANESE, VIETNAMESE, KOREAN or THAI language.
• Excellent communication and interpersonal skills.
• Strong negotiation abilities.
• Basic computer skills.
• Previous experience in call center or customer service roles is a plus.
• Positive attitude, patience and problem-solving mindset.

About the company

Technest Support is your premier destination for exceptional customer support and communication solutions. Located in Dubai Media City, we offer an extensive range of services designed to meet your unique business needs. Our commitment to excellence ensures that your operations remain smooth, responsive, and connected at all times.