Customer Service Agent

Energy Vault; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in the region is seeking a Customer Service Agent to serve as the first point of contact for guests. The role involves addressing inquiries, managing complaints, and gathering feedback to enhance guest satisfaction. Ideal candidates will have a high school diploma, strong communication skills, and previous experience in customer service or hospitality.

Qualifications

• 1-2 years in customer service or guest relations.
• Familiar with guest feedback tools.
• Basic reporting and presentation skills.

Responsibilities

• Serve as first point of contact for guests.
• Collect and document guest feedback.
• Handle complaints and resolve issues.

Skills

Verbal communication

Written communication

Empathy

Patience

Problem-solving

Education

High school diploma

Diploma in Hospitality

Diploma in Communication

Job description

The Customer Service Agent acts as thefirst point of contact for guests, addressing inquiries, managing complaints,and gathering feedback to ensure guest satisfaction. This role plays a crucialpart in maintaining the zoo’s reputation on review platforms and improvingservice based on guest insights.

Guest Interaction & Support

·Serve as the first point of contact for guestsseeking assistance.

·Respond to inquiries in a friendly and helpfulmanner.

·Handle complaints and resolve issues promptly orescalate as necessary.

2. Feedback & Review Management

·Collect and document guest feedback throughsurveys and verbal interactions.

·Encourage positive reviews on platforms likeGoogle, TripAdvisor, and social media.

·Monitor review platforms and compile weeklyperformance summaries.

3. Reporting & Coordination

·Document complaints and suggestions in astructured format.

·Coordinate with relevant departments to followup on issues.

·Support guest recovery efforts for dissatisfiedvisitors.

4. Standards & Representation

·Maintain grooming and behavior standards alignedwith brand image.

·Represent the zoo professionally in all guestinteractions.

Adhere to privacy and data protection guidelineswhen collecting feedback.

Requirements

Education:

·High school diploma or equivalent. Diploma inHospitality or Communication is a plus.

Skills:

·Strong verbal and written communication skills.

·Proficiency in English; additional languages arean advantage.

·Empathy and patience when dealing with customerconcerns.

·Basic computer and mobile applicationproficiency.

·1–2 years in customer service, hospitality, orguest relations.

Experience in handling complaints and collectingservice feedback.

·Familiar with guest feedback tools and surveycollection apps.

·Comfortable using email, spreadsheets, andreview tracking platforms.

Basic reporting and presentation skills forguest feedback analysis.

·Friendly, calm, and approachable demeanor.

·Professionalism and high emotional intelligence.

·Problem-solving mindset with attention to guestsatisfaction.

Ability to manage stressful situations withpoise.