Customer Service Advisor - UAE National

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Associate

Job Description & Summary

At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects.

In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Eligibility to apply: For Emirati Nationals with a family book

Position summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities

1. Financial: Adhere to the allocated budget for the administrative function of the office.
2. Customer: Greet visitors, arrange relevant passes, and make sure all callers and visitors are dealt with promptly, courteously, and accurately. Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room, and assisted with parking if relevant.
3. Internal Process:

• Managing floor operations e.g., cleaning FM meeting rooms, hourly floor checks.
• Fills up the CAFM form/App for any facilities/maintenance issues.
• Checks meeting room bookings day before for full day, wrong floor, etc., liaise with staff directly or advises Central Floorhost. Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s.
• Sits when not on cover at floor host receptions.

Reception:

• Maintain visitor logs.
• Manage Parking Validators Logs.
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators.
• Perform general maintenance of the reception area.
• Coordinate with Security where relevant.
• Act in accordance with regulations.
• Perform other administrative duties as required (e.g., Issuing PwC access cards).
• Answer queries from visitors and callers and refers them to the appropriate person.
• Act as a key resource and liaison to other functional areas of the business building cross-functional relationships as needed.

Learning and Growth:

• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met.
• Act as a key resource and liaison to other functional areas of the business building cross-functional relationships as needed.

Education:
High school certificate (equivalent) or Bachelor's degree.

Language:
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus.

Overall Experience:
Min 3 years of experience in customer service related role such as front desk or receptionist role.

Specific Skills:
Experience with a professional services firm is an advantage.

Knowledge and Skills:

• Strong organizational skills.
• Excellent oral communication and interpersonal skills.
• Must possess a professional telephone manner.
• Demonstrated ability to work under pressure.
• Demonstrated ability to work on own initiative.
• Demonstrated team player.
• Must possess a warm, friendly, and professional demeanor.
• Basic PC skills on Excel and Word.
• Basic keyboard skills (at least 25 wpm).

Required Skills:

Optional Skills:

Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment Health and Safety (EHS) Program Development, Event Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS).

Desired Languages:

Travel Requirements:

Available for Work Visa Sponsorship:

Government Clearance Required:

Job Posting End Date:
July 13 2025

Required Experience:
Unclear Seniority