Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

A3malouna.com; Dubai; On-site; USD 25,000 - 35,000; Full time

Job summary

A3malouna.com, on behalf of Concentrix UAE, seeks a Customer Service Advisor for ticketing and reservation, requiring a bilingual (English and Arabic/Hindi) candidate. The role involves maintaining high standards of customer service, managing inquiries, and ensuring accurate customer transactions in a fast-paced environment. Ideal candidates have 1-2 years' experience in the airlines or travel industry and excel in communication and problem-solving while being open to working rotational shifts.

Qualifications

• Bilingual fluent in English (B2 Level+) and Arabic or Hindi.
• Min 1-2 years experience within airlines/travel industry.
• Cheerful personality with a pleasant telephone etiquette.

Responsibilities

• Receive in-bound calls from customers while maintaining quality standards.
• Provide high-quality customer service by answering inquiries efficiently.
• Identify customer problems and offer appropriate solutions.

Skills

Communication

Interpersonal skills

Problem-solving

Customer service

Education

Graduate

Tools

MS Excel

Job description

A3malouna.com on behalf of:

Concentrix United Arab Emirates

Job Title:

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.
  
  

Required Education, Skills And Qualifications

• Min 1-2 years experience within airlines / travel industry.
• A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.
• Must be a graduate.
• Competent use of PC, must be good at MS Excel formulas.
• Good communication and interpersonal skills.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

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