Customer Service Advisor - Ticketing and Reservation

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the customer service industry is looking for a Bilingual Customer Service Advisor specializing in Ticketing and Reservation. The role focuses on delivering excellent customer service across phone interactions, identifying issues, and resolving inquiries in a fast-paced environment. Candidates should be fluent in English and Arabic or Hindi, ideally with a background in the travel industry.

Qualifications

• 1-2 years experience in airlines/travel industry.
• Bilingual English (B2 Level) and Arabic or Hindi required.
• Competent use of PC and MS Excel.

Responsibilities

• Handle inbound calls and provide high-quality customer service.
• Identify customer problems and offer solutions.
• Maintain call quality standards and participate in outbound calling programs.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Service

Bilingual (English and Arabic/Hindi)

Education

Graduate

Tools

MS Excel

Job description

Customer Service Advisor - Ticketing and Reservation

Job Title:

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.
  
  

Job Title:

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.
  
  

Required Education, Skills And Qualifications

• Min 1-2 years experience within airlines / travel industry.
• A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.
• Must be a graduate.
• Competent use of PC, must be good at MS Excel formulas.
• Good communication and interpersonal skills.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

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