Customer Service Advisor - Real Estate

Concentrix Trust & Safety; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the real estate sector is seeking a Customer Service Advisor to provide exceptional service and support to clients. The ideal candidate will have a minimum of 1 year of experience in customer service or call centers, be bilingual in English, and possess strong communication skills. This full-time role involves handling inbound and outbound calls, solving customer issues, and maximizing sales opportunities in a fast-paced environment.

Qualifications

• Minimum 1 year call center/customer service experience, preferably in real estate.
• Bilingual fluent in English (B2 Level+).
• Excellent telephone etiquette and positive attitude.

Responsibilities

• Receive inbound calls from customers and provide high-quality customer service.
• Identify customer problems and offer appropriate solutions.
• Participate in outbound calling programs and manage assigned tasks.

Skills

Communication

Interpersonal Skills

Customer Service

Problem-Solving

Sales

Education

Graduate in any stream

Tools

MS Excel

Job description

Job Title: Customer Service Advisor - Real Estate

Job Description

As a Customer Service Advisor, you will provide customer service support and resolve routine problems regarding our clients' products or services. You will interface with customers via phone, email, chat, or social media depending on client requirements.

Essential Functions/Core Responsibilities

1. Receive inbound calls from customers, prospects, and non-customers while maintaining standards for call volume, pick-up time, duration, and quality.
2. Provide high-quality customer service by answering inquiries efficiently and politely with accurate and complete information, redirecting as needed.
3. Identify and maximize selling and cross-selling opportunities.
4. Identify customer problems and offer appropriate solutions.
5. Keep updated with changes to products, services, and procedures through continuous learning.
6. Participate in outbound calling programs and other projects as required.
7. Handle projects and tasks assigned by management.
8. Perform customer transactions accurately and efficiently.

Required Education, Skills, and Qualifications

1. Minimum 1 year call center/customer service experience, preferably in real estate.
2. Bilingual fluent in English (B2 Level+).
3. Good communication and interpersonal skills.
4. Proficient in PC use, especially MS Excel formulas.
5. Graduate in any stream; a combination of education and experience may be considered.
6. Cheerful personality with a positive attitude.
7. Empathetic, patient, and courteous.
8. Excellent telephone etiquette and love for speaking over the phone.
9. Presentable, proactive, and professional.
10. Ability to tolerate repetitive work in a fast-paced environment.
11. Results-driven, enthusiastic, detail-oriented, and dependable.
12. Open to working rotational shifts and adaptable for internal role changes over time.

Disclaimer

The above statements describe the general nature and level of work performed. They are not exhaustive of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability, or other protected characteristics.

Location

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.