Customer Service Advisor - Real Estate

Concentrix Limited Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service provider in Dubai is seeking a Customer Service Advisor specialized in real estate. In this role, you will provide exceptional customer support via phone, email, and chat. The ideal candidate has at least one year of customer service experience, is bilingual in English, and possesses excellent communication skills. Join us for a full-time opportunity in an engaging environment where you can develop your career.

Qualifications

• Min. 1 year call center / customer service experience preferably within the real estate sector.
• Open to work in rotational shifts.
• Results driven, enthusiastic, and eager to learn.

Responsibilities

• Receive inbound calls from customers while maintaining performance standards.
• Provide high-quality customer service by answering inquiries efficiently.
• Identify and maximize selling and cross-selling opportunities.

Skills

Bilingual fluent English (B2 Level+)

Good communication and interpersonal skills

Competent use of PC

Cheerful personality

Empathetic and courteous approach

Pleasant telephone etiquette

Attention to detail

Education

Graduate preferred in any stream

Tools

MS Excel

Job description

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Job Title

Customer Service Advisor - Real Estate

Job Description

As a Customer Service Advisor, you will provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.
  
  

Required Education, Skills And Qualifications

• Min. 1 year call center / customer service experience preferably within real estate sector.
• A bilingual fluent English (B2 Level+) speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements

Time Type:

Full time

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