Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)

SupportFinity™; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking a Customer Service Advisor to provide support via calls and the internet. The role requires effective communication and the ability to handle repetitive tasks in a fast-paced environment. Medical background preferred. The position offers flexible shifts and the chance to enhance customer satisfaction.

Qualifications

• 3-6 months of relevant experience preferred.
• Hospital/Medical/Insurance industry experience is preferred.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Listen to customer needs and demonstrate empathy.

Skills

Effective written and verbal communication skills

Strong computer navigation skills

Attention to detail

Ability to multitask

Education

High school diploma

Job description

Overview

Customer Service Advisor - Dubai - Medical background ( Arabic/ English Speaker) | Concentrix

Location: Dubai, United Arab Emirates. Job type: Full-time. Salary: Negotiable. Advanced (5-10 yrs) experience expected.

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner following agreed procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate account notation as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services as appropriate.
• Track, document and retrieve information in the call-tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources, or more senior staff.

Qualifications / Candidate Profile

• High school diploma with three to six months of relevant experience preferred.
• Hospital/Medical/Insurance industry experience preferred.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication skills.
• Dependable with strong attention to detail.
• Ability to multitask and adapt to changes quickly; tolerance for repetitive work in a fast-paced environment.
• Ability to work as part of a team and independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts, as needed.
• Additional experience/skills may be required based on location and/or program.

Geographical / Program Notes

Supplemental language or location-specific notes may apply. Some regions have restrictions or different requirements per country.

Disclaimer

The statements describe the general nature and level of work performed by people assigned to this job and are not exhaustive of responsibilities, duties, and skills required. Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Dubai - Property# BCB2 515, Dubai CommerCity

R1602651

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