Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)

Concentrix Trust & Safety; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor with a medical background to join their dynamic team in Dubai. This role is perfect for individuals who thrive in fast-paced environments and possess strong communication skills. You will engage with customers through various channels, providing exceptional service while resolving their inquiries. The ideal candidate will have a high school diploma and some relevant experience, especially in the medical or insurance sectors. If you're ready to make a positive impact and grow within a supportive environment, this opportunity is for you.

Qualifications

• 3-6 months of relevant experience preferred, especially in medical or insurance fields.
• Dependability and ability to work independently or as part of a team.

Responsibilities

• Ensure service delivery meets KPIs and clarify customer requirements.
• Listen to customer needs, demonstrate empathy, and build rapport.

Skills

Effective communication skills

Computer navigation skills

Attention to detail

Multitasking

Education

High school diploma

Job description

Customer Service Advisor - Dubai - Medical Background (Arabic/English Speaker)

Job Title: Customer Service Advisor

Location: Dubai

Job Description

The Advisor I, Customer Service position, interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This role provides customer service support and resolves routine problems regarding clients' products or services.

Essential Functions/Core Responsibilities

1. Ensure service delivery to our customers meets contractual Key Performance Indicators (KPIs).
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide appropriate resolution.
3. Listen attentively to customer needs and concerns; demonstrate empathy and build rapport.
4. Greet customers courteously, professionally, and in accordance with procedures.
5. Maintain basic knowledge of client products and/or services.
6. Prepare complete and accurate work, including appropriate account notation.
7. Participate in activities to improve customer satisfaction and business performance.
8. Offer additional products and/or services when appropriate.
9. Track, document, and retrieve information in call tracking databases.
10. Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Candidate Profile

• High school diploma with 3-6 months of relevant experience preferred.
• Experience in hospital, medical, or insurance industries is preferred.
• Strong computer navigation skills and PC knowledge.
• Effective communication skills, both written and verbal.
• Dependability and attention to detail.
• Ability to multitask and adapt quickly to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Patience and professionalism in all customer contact situations.
• Flexibility to rotate shifts as needed.
• Additional experience/skills may be required based on location or program.

Additional Information

This role involves working under close supervision with clearly defined procedures. Familiarity with client terminology, operating standards, and procedures is expected to develop over time. The job description varies by country, and legal compliance is maintained.