Customer Service Advisor - Bilingual- English French

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in customer service seeks a Customer Service Representative to deliver exceptional support through inbound calls. The role entails addressing customer inquiries, identifying sales opportunities, and ensuring satisfaction in a dynamic, fast-paced environment. Ideal candidates will have a year of experience, excellent communication skills, and the ability to adapt to shifts.

Qualifications

• Minimum 1 year call center or customer service experience.
• Fluent in English (B2 Level+) and French.
• Cheerful personality with a positive attitude.

Responsibilities

• Receive inbound calls, providing high-quality customer service.
• Identify and maximize selling opportunities.
• Handle projects and tasks assigned by management.

Skills

Communication

Interpersonal Skills

Customer Service

Problem Solving

Proficiency in MS Excel

Education

Graduate in any stream

Job description

Job Description

This position is accountable for providing the highest standards of customer service through telephone support to existing and potential customers.

Essential Functions/Core Responsibilities

1. Receive inbound calls from customers, prospects, and non-customers, maintaining established standards for call volume, pick-up time, duration, and quality.
2. Provide high-quality customer service by efficiently and politely answering inquiries with accurate and complete information, redirecting calls where appropriate.
3. Identify and maximize selling and cross-selling opportunities.
4. Identify customer problems and offer appropriate solutions.
5. Continuously update knowledge on products, services, and procedures.
6. Participate in outbound calling programs and other projects as required.
7. Handle projects and tasks assigned by management.
8. Perform customer transactions accurately and efficiently.

Required Education, Skills, and Qualifications

• Minimum 1 year call center or customer service experience, preferably in real estate.
• Fluent in English (B2 Level+) and French.
• Good communication and interpersonal skills.
• Proficient in PC use, especially MS Excel formulas.
• Graduate in any stream; a combination of education and experience may be considered.
• Cheerful personality with a positive attitude.
• Empathetic, patient, and courteous.
• Excellent telephone etiquette and love for speaking over the phone.
• Presentable, proactive, and professional.
• Ability to tolerate repetitive work in a fast-paced environment.
• Results-driven, detail-oriented, dependable, eager to learn.
• Available to work 8 hours a day, 5 days a week, on rotational shifts, with flexibility for internal role changes over time.

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