Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Webhelp Enterprise; Abu Dhabi; On-site; AED 60,000 - 120,000; Part time

Job summary

A customer service outsourcing company is seeking a Bilingual Customer Service Advisor to work part-time in Abu Dhabi. The role entails providing high-quality customer service, answering inquiries efficiently, and maintaining standards for call quality. Candidates should be fluent in English and/or Arabic, possess excellent communication skills, and have a cheerful personality. This position offers flexible working hours and a dynamic environment.

Qualifications

• Must have a cheerful personality and a smile.
• Presentable with a positive and professional approach.
• Excellent attention to detail and eager to learn.

Responsibilities

• Receive in-bound calls and maintain quality standards.
• Provide high-quality customer service and answer inquiries.
• Identify customer problems and offer solutions.
• Participate in outbound calling programs when required.

Skills

Excellent customer service skills

Fluent in English (B2 Level+) and/or Arabic

Good communication and interpersonal skills

Competent use of PC and MS Excel

Cheerful personality

Empathetic and courteous approach

Pleasant telephone etiquette

Results driven and dependable

Education

Graduate preferred in any stream

Job description

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Job Title

Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Work Location - Abudhabi

Working Hours - 10 AM - 2 PM ( part time )

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
  
  

Required Education, Skills And Qualifications

• Excellent customer service skills.
• A fluent English (B2 Level+) and / or Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Abu Dhabi - Building Khaleej Area

Language Requirements

Time Type:

Part time

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