Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Concentrix Trust & Safety; Abu Dhabi; On-site; AED 12,000 - 24,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor to provide exceptional support to customers in Abu Dhabi. This part-time role offers a unique opportunity to engage with diverse clients, ensuring their needs are met with professionalism and care. Ideal candidates will be bilingual in English and Arabic, showcasing strong communication skills and a positive demeanor. Join a dynamic team that values customer satisfaction and continuous learning, where your contributions will make a real impact in enhancing the customer experience.

Qualifications

• Excellent customer service skills and a cheerful personality.
• Fluent in English and/or Arabic with good communication skills.

Responsibilities

• Provide high-quality customer service through inbound calls.
• Identify customer problems and offer suitable solutions.

Skills

Customer Service Skills

Fluent in English

Fluent in Arabic

Communication Skills

PC Proficiency (MS Excel)

Education

Bachelor's Degree (or equivalent experience)

Job description

Customer Service Advisor (Bilingual - English / Arabic) Part-time On Site - Abu Dhabi

Job Title: Customer Service Advisor (Bilingual - English / Arabic) Part-time On Site - Abu Dhabi

Job Description: This position is responsible for providing the highest standards of customer service through telephone support to existing and potential customers.

Work Location: Abu Dhabi

Working Hours: 10 AM - 2 PM (Part-time)

Essential Functions/Core Responsibilities

1. Receive inbound calls from customers, prospects, and non-customers while maintaining established standards for call volume, pick-up time, call duration, and quality.
2. Provide high-quality customer service by efficiently and politely answering inquiries with accurate and complete information, and redirecting calls when appropriate.
3. Identify customer problems and offer suitable solutions.
4. Stay updated with changes and developments in products, services, and procedures through continuous learning.
5. Participate in outbound calling programs, projects, and activities as required.
6. Handle projects and tasks as assigned by management.

Required Education, Skills, and Qualifications

• Excellent customer service skills.
• Fluent in English (B2 Level+) and/or Arabic.
• Good communication and interpersonal skills.
• Proficient in PC use, especially MS Excel formulas.
• Graduate in any stream; a combination of education and experience may be considered in lieu of a bachelor’s degree.
• Cheerful personality with a positive attitude.
• Empathetic, patient, and courteous.
• Pleasant telephone etiquette and enthusiasm for speaking over the phone.
• Presentable with a proactive and professional demeanor.
• Results-driven, detail-oriented, dependable, and eager to learn.

Disclaimer: The above statements describe the general nature and level of work performed by personnel in this role. They are not exhaustive of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer, evaluating applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or other protected characteristics.

Additional Details

• Location: Abu Dhabi, Khaleej Area
• Language Requirements: Bilingual in English and Arabic preferred
• Time Type: Part-time