Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

A3malouna.com; Abu Dhabi; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading company is seeking a part-time Customer Service Advisor in Abu Dhabi. The role involves providing top-notch customer service, handling inquiries, and addressing customer concerns via phone. Ideal candidates are fluent in English and/or Arabic, possess excellent communication skills, and have a cheerful demeanor with a strong desire to learn.

Qualifications

• A fluent English (B2 Level+) and/or Arabic speaker.
• Cheerful personality with excellent telephone etiquette.
• Attention to detail and results-driven approach.

Responsibilities

• Receive inbound calls and provide high quality customer service.
• Identify customer problems and offer appropriate solutions.
• Participate in outbound calling programs when required.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Education

Graduate preferred

Tools

MS Excel

Job description

A3malouna.com on behalf of:

Concentrix United Arab Emirates

Job Title:

Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Work Location - Abudhabi

Working Hours - 10 AM - 2 PM ( part time )

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
  
  

Required Education, Skills And Qualifications

• Excellent customer service skills.
• A fluent English (B2 Level+) and / or Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Abu Dhabi - Building Khaleej Area

Language Requirements:

Time Type:

Part time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents