Customer Service Advisor - Bilingual

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in customer service is looking for a bilingual Customer Service Advisor fluent in English and Russian. The role focuses on delivering top-notch service through inbound calls and requires at least 1 year of experience in a call center. Candidates must possess strong communication, interpersonal skills, and the ability to work in a fast-paced environment, while being comfortable with rotational shifts.

Qualifications

• Bilingual in English (B2 Level+) and Russian required.
• Min. 1 year experience in customer service, preferably in real estate.
• Good communication and interpersonal skills essential.

Responsibilities

• Receive in-bound calls from various customers.
• Provide high-quality service by answering enquiries efficiently.
• Identify and maximize selling opportunities.

Skills

Customer Service

Bilingual English/Russian

Communication

Interpersonal Skills

Education

Bachelor's Degree

1 year call center experience

Tools

MS Excel

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Job Title:

Customer Service Advisor - (Bilingual- English/ Russian)

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.
  
  

Required Education, Skills And Qualifications

• Min. 1 year call center / customer service experience preferably within real estate sector.
• A bilingual fluent English (B2 Level+) and Russian speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
  

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