Customer Service Advisor Bilingual

Concentrix Limited Company; Abu Dhabi; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading company in Abu Dhabi seeks a Bilingual Customer Service Advisor (English/Arabic) for a part-time role (10 AM - 2 PM). The advisor will be responsible for delivering the highest standards of customer service via telephone, addressing inquiries, and providing solutions to customer issues. The ideal candidate will excel in communication and have a cheerful personality, with responsibilities including answering calls and participating in outbound initiatives.

Qualifications

• Bilingual (English B2 level+ and/or Arabic) required.
• Good communication and interpersonal skills are necessary.
• Presentable with a positive, proactive, and professional approach.

Responsibilities

• Receive inbound calls and maintain call quality standards.
• Provide efficient customer service and address customer problems.
• Participate in outbound calling programs as needed.

Skills

Customer service skills

Communication

Interpersonal skills

Empathy

Proactive approach

Telephone etiquette

Education

Graduate preferred

Tools

MS Excel

Job description

Job Title

Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Job Title

Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Work Location - Abudhabi

Working Hours - 10 AM - 2 PM ( part time )

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
  
  

Job Title

Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Work Location - Abudhabi

Working Hours - 10 AM - 2 PM ( part time )

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
  
  

Required Education, Skills And Qualifications

• Excellent customer service skills.
• A fluent English (B2 Level+) and / or Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.

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