Customer Service Advisor - Arabic Speaker (Online Fashion)

Concentrix Trust & Safety; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor who is passionate about luxury and customer satisfaction. In this role, you will engage with customers through various channels, ensuring their needs are met while maintaining high standards of service. The ideal candidate will be an Arabic speaker with strong English skills, ready to tackle challenges and provide solutions. This position offers a dynamic work environment where your contributions directly impact customer experiences. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you!

Qualifications

• Experience in Luxury Retail or Hospitality is preferred.
• Strong command of Arabic and English is essential.

Responsibilities

• Deliver high-quality customer service through calls and chats.
• Identify customer problems and provide appropriate solutions.
• Maximize selling and cross-selling opportunities.

Skills

Customer Service

Arabic Language

English Language

Problem Solving

Sales Skills

Attention to Detail

Telephone Etiquette

Education

Bachelor's Degree (preferred)

High School Diploma (acceptable)

Tools

PC Navigation

Job description

Job Title: Customer Service Advisor - Arabic Speaker (Online Fashion)

Job Description: The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding clients' products or services.

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

• Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
• Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Providing high-quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identifying customer problems and offering appropriate solutions.
• Identifying and maximizing selling and cross-selling opportunities.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

CANDIDATE PROFILE

You will be accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

• The ideal candidate will possess previous experience in the Luxury Retail / Hospitality industry and have a strong passion for the luxury universe.
• Arabic speaker with a strong command of English (oral and written).
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Dependable with proficient attention to detail.
• Strong computer navigation skills and PC knowledge.
• Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
• Can join immediately (preferably within 1-2 weeks on offer agreement).

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: ARE Work-at-Home
Language Requirements:
Time Type: Full time

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