Customer Service Advisor

PwC Middle East; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

This innovative firm is seeking a motivated individual to manage reception activities and provide exceptional customer service. As a key point of contact, you will ensure visitors feel welcomed and assist with various administrative tasks. With a focus on creating a comfortable environment, you will play a vital role in supporting the operational efficiency of the office. If you thrive in a dynamic setting and possess strong communication and organizational skills, this opportunity is perfect for you. Join a team that values excellence and contributes to the success of clients across the region.

Qualifications

• Minimum 3 years in customer service roles, especially front desk or reception.
• Fluency in English required; Arabic and French are advantageous.

Responsibilities

• Handle reception activities and greet visitors promptly and courteously.
• Maintain visitor logs and coordinate with security and office managers.

Skills

Customer Service

Organizational Skills

Oral Communication

Interpersonal Skills

Professional Telephone Manner

Ability to Work Under Pressure

Initiative

Team Player

Warm and Friendly Demeanor

Basic PC Skills (Excel and Word)

Education

High School Certificate

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position Summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Eligibility to Apply

This role is eligible only for Emirati Nationals with a family book.

Primary Duties And Responsibilities

Financial

1. Adhere to the allocated budget for the administrative function of the office

Customer

1. Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
2. Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

1. Assist with visitor check-in process
2. Maintain visitor and caller logs
3. Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
4. Answer queries from visitors and callers, and refers them to the appropriate person
5. Perform general maintenance of the reception area
6. Co-ordinate with Security where relevant
7. Support office manager in events planning and organization
8. Act in accordance with regulations
9. Perform other administrative duties as required
10. Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
11. Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education

High school certificate (equivalent) or Bachelor's degree

Language

Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience

Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

1. Experience with a professional services firm is an advantage
2. Strong organizational skills
3. Excellent oral communication and interpersonal skills
4. Must possess a professional telephone manner
5. Demonstrated ability to work under pressure
6. Demonstrated ability to work on own initiative
7. Demonstrated team player
8. Must possess a warm, friendly and professional demeanor
9. Basic PC skills on excel and word
10. Basic keyboard skills (at least 25 wpm)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

June 5, 2025