Customer Service Advisor

Concentrix Limited Company; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in customer service seeks a Customer Service Advisor for their Abu Dhabi location, particularly requiring candidates with a medical background and a proficiency in both Arabic and English. This role focuses on assisting customers through various communication channels while maintaining high service standards and performance metrics. Ideal candidates should possess a high school diploma, strong communication skills, and a willingness to work flexibly in a dynamic environment.

Qualifications

• Preferred experience in hospital, medical, or insurance industry.
• Strong computer navigation skills.
• Ability to adapt to changes quickly.

Responsibilities

• Resolve customer problems and provide support.
• Ensure service aligns with KPIs.
• Document customer interactions accurately.

Skills

Communication

Attention to detail

Multi-tasking

Customer empathy

Education

High school diploma

Job description

Job Title

Customer Service Advisor - Abu Dhabi - Medical background (Arabic/English Speaker)

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolves routine problems regarding the client's products or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriately noting accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Candidate Profile

• High school diploma with three to six months of relevant experience preferred.
• Hospital/Medical/Insurance industry experience preferred.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high-production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
• Job requirements may vary by country and will not contravene any local laws.

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