Customer Service Administrator

About Us:

MMI are a dynamic beverage import marketing, sales, retail, and distribution organisation, and our vision is to delight every customer with our passion for quality and service.

Headquartered in Dubai, we operate in 42 countries across South and East Africa, the Gulf & Middle East, Southern Europe, Indian Ocean, and Southeast Asia, making us one of the world’s leading independent distributors.

At every interaction with our portfolio, events, and outlets, we strive for exceptional experiences for our customers and consumers through innovations like the award-winning Le Clos Finest Wines and Luxury Spirits retail concept to trend-driven brands and e-commerce and through operational efficiency and the highest standards of customer service at every touch point.

Job Purpose:

To efficiently process and communicate customer orders, ensuring timely responses and resolutions to customer enquiries and complaints, while maintaining the highest standards of service and operational excellence.

Key Responsibilities:

• Accurately process customer orders and ensure timely communication of order details and delivery schedules.
• Cross-check orders with internal departments to confirm accuracy and completeness, addressing any potential issues promptly.
• Handle enquiries and complaints effectively, maintaining clear records and ensuring resolutions within set timelines.
• Maintain accurate and updated customer data on Salesforce and other systems as required.
• Continuously develop product knowledge and adhere to company guidelines for professional presentation and customer interaction.

Required Qualifications and Experience:

• High School Graduate (Degree qualification desirable).
• Computer literacy in AX, Outlook, Excel.
• Excellent communication skills, fluent in English (second language advantageous).
• Previous experience in customer service, telesales, logistics, or related roles preferred.

Desirable Skills & Qualification:

• Understanding of order processing and inventory management systems.
• Proactive, organized, and a team player with a resilient personality.

What we offer:

Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We’re committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.

How to apply

Click 'Apply' to join our team.