Customer Service Administrator

Client of REEQWEST HR Consultancy Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking an English Customer Service Representative in Dubai. This role involves delivering exceptional service and support, handling inquiries, troubleshooting issues, and collaborating with teams to ensure customer satisfaction. Ideal candidates will possess strong communication skills and previous customer service experience.

Qualifications

• Fluent in written and spoken English.
• Previous customer service experience preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues related to products or services.
• Provide accurate information and troubleshoot issues via phone, email, and live chat.
• Collaborate with internal teams to escalate and resolve complex cases.

Skills

Communication

Problem-solving

Interpersonal Skills

Attention to Detail

Tools

Customer service software

Job description

Client of REEQWEST HR Consultancy Solutions

Job Description:
• As an English Customer Service Representative, you will serve as the first point of contact for our customers, delivering exceptional service and support in a professional and timely manner.
• Your primary responsibility will be to handle customer inquiries and resolve issues related to products or services, ensuring a smooth and positive experience.
• This role requires excellent communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.
• You will interact with customers via phone, email, and live chat, providing accurate information, troubleshooting issues, and following up to ensure complete satisfaction.
• You ll also collaborate closely with internal teams to escalate and resolve more complex cases when necessary.
Job Requirements:
Skills:
• Fluent in written and spoken English.
• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer service software and tools is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks.

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Client of REEQWEST HR Consultancy Solutions