Customer Service & Administrative Assistant

LaBante London; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading sustainable fashion company in Dubai is seeking a Customer Service & Administrative Assistant. This role involves responding to customer inquiries, processing orders, and supporting administrative tasks while delivering outstanding customer service and representing the company at client meetings.

Benefits

Competitive salary

Flexible working hours

Opportunity for growth

Working with a passionate team

Qualifications

• Hospitality background preferred.
• Experience in customer administrative roles is essential.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries across various channels.
• Process and monitor customer orders.
• Support administrative tasks and maintain records.

Skills

Strong verbal and written communication skills

Strong organizational skills

Customer care

Multitasking

Attention to detail

Education

2+ years in customer service or administrative role

Tools

Microsoft Office

CRM systems or e-commerce platforms

Job description

Customer Service & Administrative Assistant

Vegan & Sustainability Fashion Expert, Founder & CEO at LaBante London

Role Summary

The Administrative Assistant will be key in supporting LaBante's customer experience and operational efficiency. You will respond to customer inquiries, process orders, and provide administrative support across various functions. This role requires strong organizational skills, effective communication, and a proactive approach to problem-solving. Additionally, you will act as LaBante’s local office representative, attending select client meetings as needed to provide face-to-face customer service. This role includes a half-day shift on Saturdays to support customer needs.

Key Responsibilities

Customer Support

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Resolve customer issues related to orders, product information, shipping, and returns, ensuring a positive customer experience.
• Maintain a detailed knowledge of LaBante’s products, sustainability mission, and policies to provide accurate information to customers.

Order Management

• Process and monitor customer orders, ensuring accuracy in order details and timely dispatch.
• Coordinate with the warehouse and logistics teams to track orders and manage returns or exchanges.
• Communicate with customers about order status, delays, or issues in a clear and professional manner.

Administrative Support

• Assist with administrative tasks including data entry, maintaining records, and updating customer databases.
• Prepare and update reports on order volumes, customer feedback, and support requests for management review.
• Full calender management for CEO including emails and follow ups.
• Support marketing and sales teams with administrative tasks, such as preparing and distributing promotional materials, as needed.

Local Office Representation

• Act as the local office representative, attending occasional client meetings to deliver a professional and personalized experience.
• Build positive, in-person relationships with clients, ensuring they feel supported and valued.
• Provide feedback to the team on client interactions to help improve product and service delivery.

Product & Inventory Coordination

• Keep product listings updated on the website with current information on availability, descriptions, and specifications.
• Monitor inventory levels and coordinate with the supply chain team to ensure that all product information reflects actual stock levels.
• Billing & Project management are part of this role whereby you will work with local warehouses to ensure smooth supply of our goods to our UAE based customers

Customer Feedback & Quality Assurance

• Gather and report customer feedback to identify trends in inquiries or complaints, suggesting improvements in service and product quality.
• Work with the quality assurance team to report any product issues or defects raised by customers.

Process Improvement

• Identify opportunities to improve customer service processes, recommending solutions to enhance customer satisfaction and streamline operations.
• Collaborate with team members to optimize procedures and ensure consistency in service delivery.

Qualifications

• Experience: 2+ years in a customer service or administrative role, with a background in hospitality required,
• Skills:
• Strong verbal and written communication skills with a friendly, professional demeanor.
• Proficient in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems or e-commerce platforms.
• Strong organizational skills and attention to detail with the ability to multitask and prioritize tasks.
• Face-to-face customer experience is essential, with the ability to confidently represent LaBante at client meetings.
• Attributes:
• Self-motivated, able to work independently in a remote setting with minimal supervision.
• A passion for sustainability, ethical fashion, and customer care.
• Availability to work flexibly, including a half-day shift on Saturdays.
• Please note visa sponsorship is not available currently. Only apply if you have a visa and are able to work under it.
• Work with a passionate team in a mission-driven, remote-first company focused on ethical and sustainable practices.
• Opportunity to grow within a dynamic and supportive environment.
• Competitive salary, flexible working hours, and other benefits.

If you have a hospitality background and are dedicated to providing outstanding customer service, we’d love to hear from you! Apply today to join LaBante and make a positive impact in luxury sustainable fashion.

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