Customer Service

Confidential

Sharjah

AED 60,000 - 120,000

Job description

Responding to customer inquiries and resolving issues in a timely and professional manner.
Maintaining a high level of product knowledge to provide accurate information to customers.
Handling customer complaints and escalating unresolved issues to the appropriate department.
Processing customer orders, returns, and exchanges with attention to detail and accuracy.
Building and maintaining strong relationships with customers to promote loyalty and repeat business.
Identifying and implementing process improvements to enhance the customer experience.
Keeping accurate records of customer interactions and transactions for future reference.
Collaborating with cross-functional teams to address customer needs and ensure customer satisfaction.
Providing feedback to the management team on customer trends, issues, and opportunities.
Staying up-to-date with company policies, procedures, and products to better assist customers.