Customer Sales / Reservations Coordinator (Emiratisation Program) (172298)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Shangri-La Hotels and Resorts seeks a dedicated Customer Sales / Reservations Coordinator for its Sales and Marketing team at the Qaryat Al Beri hotel in Abu Dhabi. The role focuses on providing exceptional reservation services and requires strong communication skills, organization, and a commitment to excellence in customer service.

Qualifications

• Candidates must be Emirati.
• Experience in hospitality or luxury customer service is preferred.
• Excellent English communication skills required.

Responsibilities

• Handle incoming calls for guest reservations and inquiries.
• Maintain accurate guest records.
• Represent the hotel positively at all times.

Skills

Effective communication skills

Understanding of efficiency and organization

Timely task completion

Hardworking and dedicated

Fluency in Arabic

Job description

Customer Sales / Reservations Coordinator (Emiratisation Program)

Location: Sales and Marketing, Shangri-La Qaryat al Beri, Abu Dhabi

We have a great opportunity for a Reservation / Customer Sales Coordinator to join our Sales & Marketing team. The successful candidate will be responsible for providing timely and professional reservation services, with a preference for candidates experienced in the hospitality industry or luxury customer service.

What we are looking for?

• Hardworking and dedicated.
• Understanding of the need for efficiency and organization.
• Ability to complete tasks in a timely manner.
• Effective communication skills with colleagues and management.
• Excellent English communication skills; fluency in Arabic is an advantage.
• Alignment with Shangri-La Values.

• Emirati candidates only

What will you do?

• Handle incoming calls for guest reservations and inquiries.
• Maintain accurate guest records.
• Remain courteous and professional at all times.
• Understand and ascertain guest needs through conversation.
• Represent the hotel positively at all times.

About Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel features 213 luxurious guestrooms and suites, 6 four-bedroom villas with private pools, and 161 fully furnished serviced apartments ranging from studios to four-bedroom units. Located within the Qaryat Al Beri complex on a private beach, the hotel offers stunning views and convenient access to local amenities and attractions, including the airport, golf course, and city center.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi, are equal opportunity employers. We embrace diversity and are committed to non-discrimination. We respect your privacy and are dedicated to protecting your personal data in accordance with applicable laws. For more information, visit our careers page.