Customer Sales / Reservations Coordinator (Emiratisation Program)

Shangri-La; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Abu Dhabi, Shangri-La, seeks a Customer Sales / Reservations Coordinator for its Sales & Marketing team. The role focuses on providing professional reservation services to guests, requiring effective communication, efficiency, and a commitment to customer satisfaction. Emirati candidates are preferred, fitting into a dynamic hospitality environment.

Qualifications

• Fluency in English; Arabic is an advantage.
• Hardworking and dedicated.
• Ability to complete tasks timely.

Responsibilities

• Handle incoming calls for guest reservations.
• Understand and ascertain guests' needs.
• Represent the hotel positively.

Skills

Effective communication skills

Understanding of efficiency

Customer service

Job description

Customer Sales / Reservations Coordinator (Emiratisation Program)

Location: Sales and Marketing, Shangri-La Qaryat al Beri, Abu Dhabi

We have a great opportunity for a Reservation / Customer Sales Coordinator to join our Sales & Marketing team. The successful candidate will be responsible for providing timely and professional reservation services, with a preference for candidates experienced in the hospitality industry or luxury customer service.

What are we looking for?

• Hardworking and dedicated.
• Understanding of efficiency and organization.
• Ability to complete tasks in a timely manner.
• Effective communication skills with colleagues and management.
• Excellent English communication skills; fluency in Arabic is an advantage.
• Alignment with Shangri-La Values.
• Emirati candidates only.

What will you do?

• Handle incoming calls for guest reservations and inquiries.
• Remain courteous and professional at all times.
• Understand and ascertain guests' needs through conversation.
• Represent the hotel positively and professionally.

The hotel features 213 luxurious guestrooms and suites, 6 four-bedroom villas with private pools, and 161 fully-furnished serviced apartments ranging from studios to four-bedroom units. Located within the Qaryat Al Beri complex, the hotel offers a private beach, proximity to shopping, and easy access to Abu Dhabi's key attractions and transportation hubs.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi, are equal opportunity employers. We are committed to diversity and non-discrimination and respect your privacy and data security. We comply with applicable privacy laws regarding your personal data.

Location: Sales Coordinator • United Arab Emirates