Customer Sales / Reservations Coordinator (Emiratisation Program)

Shangri-La; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Abu Dhabi seeks a Customer Sales / Reservations Coordinator as part of its Emiratisation Program. The ideal candidate will provide professional reservation services, support guest needs, and contribute to a positive customer experience. Strong communication skills and a background in hospitality are preferred.

Qualifications

• Experience in hospitality industry or luxury customer service is preferred.
• English communication skills are essential.

Responsibilities

• Handle incoming calls for guest reservations and inquiries.
• Maintain courteous and professional demeanor at all times.
• Understand and identify guest needs through conversation.

Skills

Effective communication skills

Understanding of efficiency and organization

Hardworking and diligent

Fluency in Arabic

Job description

Customer Sales / Reservations Coordinator (Emiratisation Program)

Location: Sales and Marketing, Shangri-La Qaryat al Beri, Abu Dhabi

We have an excellent opportunity for a Reservation / Customer Sales Coordinator to join our Sales & Marketing team. The successful candidate will be responsible for providing timely and professional reservation services, ideally with experience in the hospitality industry or luxury customer service.

What are we looking for?

• Hardworking and diligent.
• Understanding of the need for efficiency and organization.
• Ability to complete tasks promptly.
• Effective communication skills with colleagues and management.
• Excellent English communication skills; fluency in Arabic is an advantage.
• Alignment with Shangri-La Values.
• Emirati candidates only.

Key responsibilities:

• Handle incoming calls for guest reservations and inquiries.
• Maintain courteous and professional demeanor at all times.
• Understand and identify guest needs through conversation.
• Represent the hotel positively and professionally.

The hotel features 213 luxurious guestrooms and suites, 6 four-bedroom villas with private pools, and 161 fully furnished serviced apartments ranging from studios to four-bedroom units. Located within the Qaryat Al Beri complex, the hotel offers a private beach, proximity to shopping, and easy access to Abu Dhabi’s key locations, including the airport, golf course, and city center.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi, are equal opportunity employers. We are committed to diversity and non-discrimination and respect your privacy. We ensure the confidentiality and security of your personal data in accordance with applicable laws.