Customer Sales Executive - AV Products

The Greater Change; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the AV rental industry is seeking dynamic Enquiry Response / Reactive Sales Executives to join their team. The ideal candidates will possess strong technical knowledge in AV systems alongside excellent communication and sales skills. This role is crucial for advising clients on event needs and ensuring high service delivery in a fast-paced environment. Candidates must have a minimum of 3 years' experience and will benefit from a supportive office environment with potential for growth.

Benefits

Sales commission based on targets

Overtime as per company policy

Qualifications

• 3+ years of experience in AV rental sales or customer service.
• Organized and detail-oriented, able to work under pressure.
• Team player with strong collaboration skills.

Responsibilities

• Respond to customer inquiries about AV rentals.
• Prepare accurate quotations and proposals.
• Follow up on leads to convert them into bookings.

Skills

Technical knowledge of AV systems

Fluency in English

Excellent communication skills

Sales skills

Customer service skills

Tools

Microsoft Office

CRM systems

Quoting tools

Job description

We are looking for dynamic and customer-focused Enquiry Response / Reactive Sales Executives with a background in AV equipment rentals for live events . The ideal candidate will have strong technical knowledge of AV systems , fluency in English, and excellent communication and sales skills.

This is a female-only position due to client interaction requirements, and applicants should have a minimum of 3 years' experience in AV sales or customer service.

Key Responsibilities :

• Respond to customer inquiries via email, phone, or in-person regarding AV rentals.
• Advise clients on the best technical solutions based on event needs.
• Prepare accurate quotations, proposals, and rental agreements.
• Follow up on leads to convert them into bookings and achieve sales targets.
• Coordinate with technical, operations, and logistics teams to ensure service delivery.
• Maintain CRM records, sales logs, and customer databases.
• Address client concerns and ensure a high level of service throughout.

Requirements

3+ years of experience in AV rental sales, customer service, or enquiry handling.

Technical knowledge of :

• Audio systems : Mixers, microphones, speakers, amplifiers
• Lighting & staging : Trussing, rigging, DMX controllers, moving heads
• Video equipment : LED walls, processors, media servers
• Special effects : Fog machines, pyrotechnics, lasers
• Knowledge of entertainment and event décor is an added advantage

Excellent written and spoken English communication skills .

Proficiency in Microsoft Office , CRM systems , and quoting tools.

Team player with strong collaboration and multitasking abilities.

Organized and detail-oriented, with the ability to work under pressure.

• Office-based role within a facility that includes warehouse access.
• May require flexibility in working hours during peak event periods.

Compensation :

• Base Salary : AED 4,500 / month
• Incentives : Sales commission (based on targets) and overtime as per company policy