Customer Sales Executive

The Greater Change; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading AV rental company in Dubai is seeking female Enquiry Response / Reactive Sales Executives with strong technical knowledge in AV systems. Ideal candidates will have a minimum of 3 years' experience in AV sales or customer service, excellent English communication skills, and proficiency in tools like Microsoft Office and CRM systems. This office-based role includes responsibilities such as responding to inquiries, preparing quotations, and coordinating with teams to ensure service delivery. Base salary is AED 4,500/month plus incentives.

Benefits

Metro allowance

Sales commission based on targets

Overtime as per company policy

Qualifications

• Minimum 3 years of experience in AV sales or customer service.
• Excellent written and spoken English communication skills.
• Organized and detail-oriented with the ability to work under pressure.

Responsibilities

• Respond to customer inquiries regarding AV rentals.
• Advise clients on technical solutions for events.
• Prepare quotations and rental agreements.
• Follow up leads to convert them into bookings.
• Maintain sales logs and customer databases.

Skills

Technical knowledge of AV systems

Fluent English

Communication skills

Sales skills

Customer service

Tools

Microsoft Office

CRM systems

Quoting tools

Job description

About the Role :

We are looking for dynamic and customer-focused Enquiry Response / Reactive Sales Executives with a background in AV equipment rentals for live events . The ideal candidate will have strong technical knowledge of AV systems , fluency in English, and excellent communication and sales skills.

This is a female-only position due to client interaction requirements, and applicants should have a minimum of 3 years' experience in AV sales or customer service.

Key Responsibilities :

• Respond to customer inquiries via email, phone, or in-person regarding AV rentals.
• Advise clients on the best technical solutions based on event needs.
• Prepare accurate quotations, proposals, and rental agreements.
• Follow up on leads to convert them into bookings and achieve sales targets.
• Coordinate with technical, operations, and logistics teams to ensure service delivery.
• Maintain CRM records, sales logs, and customer databases.
• Address client concerns and ensure a high level of service throughout.

Requirements

3+ years of experience in AV rental sales, customer service, or enquiry handling.

Technical knowledge of :

Audio systems : Mixers, microphones, speakers, amplifiers

Lighting & staging : Trussing, rigging, DMX controllers, moving heads

Video equipment : LED walls, processors, media servers

Special effects : Fog machines, pyrotechnics, lasers

Knowledge of entertainment and event décor is an added advantage

Excellent written and spoken English communication skills .

Proficiency in Microsoft Office , CRM systems , and quoting tools.

Team player with strong collaboration and multitasking abilities.

Organized and detail-oriented, with the ability to work under pressure.

Work Environment :

Office-based role within a facility that includes warehouse access.

May require flexibility in working hours during peak event periods.

Benefits

Compensation :

Base Salary : AED 4,500 / month

Additional Allowance : Metro allowance provided

Incentives : Sales commission (based on targets) and overtime as per company policy