Customer Relationship Specialist -After Sales

Job Responsibilities

• Preparing sales quotations, processing sales orders, and maintaining proper documentation.
• Liaise with logistics, finance, and warehouse teams to ensure smooth order processing and timely delivery.
• Update and manage customer records, sales data, and communication history using CRM/ERP systems.
• Track open quotations and proactively follow up with clients to close sales.
• Generate regular reports on sales performance and customer service for management review.
• Serve as the main point of contact for customers after the sale, ensuring a seamless post-sale experience.
• Manage service requests, warranty claims, and coordinate with technical teams for efficient resolutions.
• Follow up with customers to provide updates on services, product replacements, and issue resolution.
• Collect and document customer feedback to enhance service quality and support continuous improvement.
• Build and maintain long-term relationships with clients to promote loyalty and repeat business.

Desired Candidate Profile

• Prepare and assist in the submission of project tenders, ensuring accuracy and completeness.
• Assist in preparing material submittals, datasheets, and technical documents as required for ongoing projects.
• Ensure all technical documents meet customer and project requirements, maintaining high standards of quality and accuracy.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship management abilities.
• Detail-oriented with a focus on accuracy and quality in documentation.
• Ability to multitask and manage priorities effectively in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/ERP software.
• Prior experience in the lighting industry is a significant advantage.
• Familiarity with project tenders, material submittals, and datasheet preparation.

Qualifications & Experience:

• 2–3 years of experience in customer service, sales coordination, or aftersales support, preferably within the lighting or electrical industry.
• Experience with project tenders, technical submittals, and datasheet preparation.
• Fluency in English; Arabic language skills are a plus.