Customer Relationship Officer - Floater | Abu Dhabi, UAE

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A prominent banking institution is seeking a Customer Relationship Officer in Abu Dhabi. This role involves managing customer inquiries, selling financial products, and maintaining operational controls. The ideal candidate should have at least 2 years of banking experience, solid knowledge of UAE banking regulations, and strong sales and customer service skills. Competitive compensation and opportunities for professional development are offered.

Qualifications

• Broad knowledge of ADIB's Retail Banking financial products & services.
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
• Good knowledge of UAE banking practices, regulations & risks.

Responsibilities

• Manage products and service function to ensure delivery of quality service.
• Handle inquiries related to deposit and finance accounts.
• Sell and cross sell ADIB's products.

Skills

Sales skills

Training skills

Customer service skills

Management Information skills

Computer skills

Education

Minimum 2 years' experience in a Banking environment

Job description

Customer Relationship Officer - Floater

ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates

• Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Job Description

Role: Customer Relationship Officer

Location: Abu Dhabi

Role Purpose:

• Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role:

Responsibilities:

Deposit account documentation:

• Handle inquiries related to deposit accounts.
• Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation:

• Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery:

• Sell and cross sell ADIB's products and promote ADIB's image.

Staff Management and coordination:

• Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Results Required:

• Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement - Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures - Comply and perform Key operational controls as required in ADIB's polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Previous experience:

• Minimum 2 years' experience as a Customer Relations or similar roles in a Banking environment.

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